Refund policy

Refund & Return Policy

POTION prioritizeS the safety and satisfaction of our customers. Due to the nature of skincare products and for hygiene reasons, we do not accept returns or offer refunds on any opened or used products.

If you receive a damaged or incorrect item, please contact us within 2 days of delivery with your order number and photos of the issue. We will gladly replace the item or provide store credit if applicable.

For any concerns regarding your order, please reach out to our customer support team.

Thank you for understanding and supporting our commitment to product integrity and hygiene!